By Michael McCarron, Supervisor Growth & Development – CAN
One of the most important things you can learn when starting out in real estate is proper business etiquette for dealing with fellow agents and clients. Here are some common pitfalls:
The Nameless Agent
When you’re speaking with another agent on a call or text message, it’s important to introduce yourself. This simple gesture can go a long way in building relationships with your peers. You never know when you might need their help or when they might need yours. So, take a moment and let them know who you are and what you do.
The Non-Responder
When you receive communication from another agent or a client, it’s imperative to confirm receipt of it, even if you’re unable to fully answer right away. Simple confirmation lets people know you’ll be back to them shortly and goes a long way in establishing trust and respect. It shows that you’re professional and value others’ time.
The “I Prefer Text”er
It’s important to remember that text messages and phone calls serve different purposes. Understanding your client’s communication style is important so you’re communicating with them in the way in which they want to be communicated. Texting is great for sending quick confirmations or sharing info, however, when you need to discuss a complex issue or work at building a relationship, consider a call.
The Non-Committer
When a client or fellow agent calls you, they should reach your voicemail and be greeted with a professional message. It should include your name, company, and a brief greeting. It should encourage callers to leave a message, and you should also check it regularly so it doesn’t come back as full. A professional voicemail message helps establish your credibility as an agent and shows that you’re committed to your business.
The Feedback Fence Sitter
This is a debatable subject, but when you’re new to the business or a client may not heed professional advice, asking for listing feedback can help make necessary changes or improvements to a listing. When viewing a property listed by another agent, tactful, on point feedback can show that you’re a professional who takes their job seriously, even if it wasn’t requested. Whether your client decides to make an offer or not, when asked, take time to provide feedback, and always be considerate.
For other helpful tips like this as well as in-depth real estate news check out the latest Adaptability Issue of The EXIT Achiever
